IMPORTANT: We do not normally supply internet or satellite services. This is only on properties where we provide internet access as part of your tenancy. If we DO NOT provide your internet etc then we CANNOT help. Please contract your internet provider directly we cannot help you. 

If we DO provide your internet then please totally turned off the internet at the power source and leave for at least 30 seconds before turning back on. If still not working them complete the form. 

Satellite TV and other communications
In most buildings you are NOT ALLOWED to install features to the outside of the building as your lease does not allow you control of these areas. Before installing anything, dishes, internet boxes whatever you must gain permission of the Landlord and/or Managing Agent. This will usually NOT be allowed.

Reminder You May Be Charged - 1. Please make sure you attend.  Where our contractor has arranged a time with you to attend and you postpone, cancel, don't show up or where it is your fault for the appointment not proceeding you will be responsible for paying the call out charge for the contractor and potentially any restocking fee for parts. 2. Where the fault, issue or damage, is put down to your or other tenants, permitted occupiers, or guests actions, you will be responsible for paying for the repair. These terms are already part of your Tenancy Agreement.